MEET THE TEAM

Better hearing and a better quality of life can be yours for many years with the help of the right hearing professional. At Calvert Hearing Care, we pride ourselves on developing long-term relationships with our patients. Relationships based on unsurpassed personal service that begins the first time you walk through our doors and continues long after your initial appointment.

Call us today at 972-200-3339.

Questions?

Talk to the experts.

Call us today.

Clay Mainord, Au.D., FAAA, CCC/A

Clay Mainord, Au.D., FAAA, CCC/A

Owner, Doctor of Audiology

Dr. Mainord specializes in the diagnosis and treatment of hearing loss and balance disorders. With a passion to rescue individuals who are at risk of isolation due to hearing impairment, he fits patients with state-of-the-art digital hearing instruments. He received his Bachelor of Science degree in Speech Language Pathology from the University of Central Arkansas, his Master of Science degree in Audiology from the University of Arkansas for Medical Sciences and earned his Doctor of Audiology degree from the University of Florida.

Dr. Mainord is both owner and practicing Doctor of Audiology at Calvert Hearing Care with locations in Garland and Allen, TX. He has held the position of Director of Audiology for the Ear Institute of Texas in San Antonio and also as a faculty member in the Department of Otorhinolaryngology at the University of Texas Southwestern Medical Center in Dallas, Texas.

He enjoys spending time with his church community group, serving on the sound team at Watermark Community Church and playing golf. Married to Kalen and father to Margo, Andrew, Matthew and Olivia, Dr. Mainord and his family reside in Allen, Texas.

Susan Tseng Feinberg, Au.D., FAAA

Susan Tseng Feinberg, Au.D., FAAA

Dr. Feinberg specializes in the evaluation, diagnosis and rehabilitative treatment of hearing impairment as well as balance disorders. She received her Bachelor of Science degree in Speech Language Pathology and Audiology from New York University. Her Doctorate in Audiology was earned from the University of Massachusetts Amherst.

Having a sister who suffered from a profound hearing loss, Dr. Feinberg understands the struggles patients experience and is both compassionate and fervent in their rehabilitative treatment. She works with the most advanced technology in digital hearing devices and accessories. Additionally, she is also fluent in Mandarin Chinese and American Sign Language. Dr. Feinberg enjoys teaching group fitness, good food and friends. She resides in Plano with her husband, Jason, and son, Dexter.

Brent Joe, Au.D., FAAA, CCC/A

Brent Joe, Au.D., FAAA, CCC/A

Doctor of Audiology

Dr. Joe’s clinical focus centers around diagnosing and treating tinnitus, hearing loss and vestibular disorders. He is committed to providing the highest level of care based on the most current research and techniques. Dr. Joe is passionate about the fields of audiology and helping the hearing impaired through aural rehabilitation, technology, and counseling. Each treatment plan that he recommends is based on the individual patient’s unique circumstances.

Dr. Joe earned his Doctorate of Audiology degree from the University of Texas at Dallas-Callier Center, and B.A. from Texas A&M University in College Station. He is a fellow of the American Academy of Audiology (FAAA) and holds a Certificate of Clinical Competence (CCC/A) from the American Speech/Language Hearing Association of America.

Dr. Joe is affiliated with the Texas Academy of Audiology, American Tinnitus Association, Academy of Rehabilitative Audiology, and is one of the founding members of the Dallas Audiology Society, a non-profit audiology organization in the DFW area.

Outside of work, Dr. Joe enjoys spending time with his family, trying new foods, keeping active, and traveling. He has a daughter named Evangeline and resides in Dallas.

Angela Knapp

Angela Knapp

Patient Care Coordinator

“The best thing about my job is interacting with the patients whose lives have been changed as a result of wearing hearing instruments. It is very rewarding, and I am truly blessed to work with people of integrity who love what they are doing. The service and care we offer our patients makes a difference in their lives, and it shows.”

Brandy Servin

Brandy Servin

Patient Care Coordinator

“Generally, I am the first person a patient or potential patient gets to talk to or meet face-to-face. I find great satisfaction in building positive relationships with the people that interact with us at Calvert Hearing Care, and I love that everyone here truly enjoys helping people! Getting to know people who have found a new freedom, or reconnected with family members, and/or improved their quality of life due to better hearing is wonderful to experience.”

Lucia Monroy

Lucia Monroy

Patient Care Coordinator

“I am so very blessed to be a part of such an amazing group of people who serve and display such compassion to the needs of our patients. I enjoy meeting new people and feel great satisfaction when I see joy on the faces of patients who previously struggled to connect with friends and family, but now have an improved lifestyle because of what we offer them. I appreciate the opportunity to serve and connect with people in a meaningful way, and I thank God and Calvert Hearing Care for the privilege of being able to do this.”

Kalen Mainord

Kalen Mainord

Practice Administrator

“I don’t get to interact directly with the patients very often, but I do get to enjoy supporting the people who do. We have a wonderful, caring team here at Calvert Hearing Care who make it easy for me to come to work. We all believe in the services and technology we offer because of the stories the patients tell. Staying connected to the people and activities you love is so important. And we get to be a part of helping someone do that!”

Lance Utterback

Lance Utterback

Director of Practice Development

“I was invited out of retirement to join the Calvert Hearing Care team and help grow the practice. Promoting the practice in the community has been easy to do, because I believe in our people —their training and talents; our products—state-of-the-art technologies; and our purpose as a group—to help people hear better and rescue those at risk of isolation. I am blessed to play a small part in making what I call a “real” difference!”

Why wait? You don’t have to live with hearing loss.

Why wait? You don’t have to live with hearing loss.