Did you realize that you can benefit future patients and your health provider at the same time simply by posting a quick, truthful review online?
Seeing as more and more people rely on online reviews in identifying a healthcare provider, simply sharing your experiences can push someone to finally get the help they need. Plus, you can facilitate your hearing care professional to address any concerns that could improve the practice—in turn producing a positive experience for future patients.
Are you ready to make a difference in people’s lives? The following are four additional reasons you should review your hearing care provider on the web.
1. It’s simple to write a review online
Numerous hearing care providers have a website with a web page focused on reviews, and this is the perfect place to start. Simply navigate to the website, find the review link, and post a short review right on the website—all in less time than it takes to brew a cup of coffee.
2. You can help people finally seek the help they need
According to a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will trust online reviews as much as personal recommendations.
What that means is 8 out of every 10 people will take your review as seriously as a personal suggestion. If you had a pleasurable experience, writing a positive online review is without question the best way to get the message out, encouraging other people to get the same quality of care.
3. You can help establish a fair picture of the practice
Research shows that people are considerably more likely to write reviews after a bad experience than after a positive one. This generates a negativity bias that can portray the practice in a bad light.
No one is perfect—and no practice is either. Whether the negative reviews are justified or not, they will get posted. And if the positive experiences go unpublished, this will create a distorted picture. If you feel that the practice deserves a good reputation, you can help them out by posting a positive review.
4. You can help your hearing care provider enrich the patient experience
We promote truthful, respectful reviews, without regard to whether those reviews are positive or negative. However, we also think that making an attempt to resolve issues privately is the best place to begin.
If you’ve had a negative experience, it’s almost always best to first get in touch with the practice in private. Generally, the issues can be remedied whereby both parties are pleased. Although, if the issues were not resolved to your satisfaction, you may feel that your negative experience must be shared.
In this case, in the name of honesty, you may want to publish respectful suggestions that can help the provider enhance the patient experience. This ultimately helps the practice and creates a more rewarding experience for potential patients.